Customer Service Support/Call Center/Teleservice Operation Degrees (2026 stats)
TL;DR
Customer Service Support/Call Center/Teleservice Operation maps to BLS occupations averaging about $56,457, with roughly 3,502,960 workers nationwide in those roles. Median in-state published tuition is about $4,612; common paths include Customer Service Representatives and Aircraft Mechanics and Service Technicians.
Key Statistics
Customer Service Support/Call Center/Teleservice Operation: what the data shows
Common questions about customer service support/call center/teleservice operation degrees, answered from IPEDS, College Scorecard, BLS OEWS, and O*NET in this repository—not program marketing copy.
What is a customer service support/call center/teleservice operation degree?
A Customer Service Support/Call Center/Teleservice Operation program is classified under NCES CIP 52.0411 in the Business Operations Support and Assistant Services field family (52.04).
A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval
Types of customer service support/call center/teleservice operation degrees and related programs
Other NCES program codes in the 52.04 family with pages on EDsmart Data:
- Administrative Assistant and Secretarial Science, General (CIP 52.0401)
- Business/Office Automation/Technology/Data Entry (CIP 52.0407)
- Executive Assistant/Executive Secretary (CIP 52.0402)
- General Office Occupations and Clerical Services (CIP 52.0408)
- Parts, Warehousing, and Inventory Management Operations (CIP 52.0409)
- Receptionist (CIP 52.0406)
- Traffic, Customs, and Transportation Clerk/Technician (CIP 52.0410)
How long does it take to get a customer service support/call center/teleservice operation degree?
Award levels reported to IPEDS for CIP 52.0411 in our file:
- 5 Associate (100.0% of IPEDS total)—about two years of full-time study
Time to completion depends on enrollment intensity and transfer credits; figures above describe credential type, not calendar time for every student.
What degree do you need?
For Customer Service Representatives (top mapped occupation), O*NET incumbent surveys in our career profile report these education credentials most often: Some college (29%), High School or Equivalent (27%), Bachelors Degree (22%).
O*NET education distributions describe incumbent workers, not minimum legal or employer requirements.
What jobs can you get with a customer service support/call center/teleservice operation degree?
Our degree→occupation mapping links Customer Service Support/Call Center/Teleservice Operation to the BLS roles below. Employment is U.S. OEWS; median wage is national May 2024 where published in our extract.
| Occupation | U.S. employment | Median annual wage |
|---|---|---|
| Customer Service Representatives | 2,725,930 | $42,830 |
| Aircraft Mechanics and Service Technicians | 136,390 | $78,680 |
| Farm Equipment Mechanics and Service Technicians | 36,880 | $52,080 |
| First-Line Supervisors of Landscaping, Lawn Service, and Groundskeeping Workers | 124,130 | $56,170 |
| Lifeguards, Ski Patrol, and Other Recreational Protective Service Workers | 143,590 | $33,720 |
| Postal Service Mail Carriers | 336,040 | $57,490 |
See Careers & Jobs for mean wages and industry context.
Is a customer service support/call center/teleservice operation degree worth it?
College Scorecard national medians for the Business Operations Support and Assistant Services bachelor's program family: median debt $6,740, median earnings $28,311 four years after enrollment. Debt-to-earnings proxy: 0.41.
About 47.5% of graduates in this field family were not working and not enrolled one year after completion in Scorecard's national program medians.
Among schools reporting in our Scorecard extract, median published in-state tuition is $4,612 and median net price is $8,568.
We do not score "worth" on opinion—compare debt, earnings, wages for mapped occupations, and completion data above against your cost and career target.
Institutions
Information about the types of higher education institutions that grant degrees in Customer Service Support/Call Center/Teleservice Operation and the types of students that study this field.
Tuition Costs for Common Institutions
$4,612 Median In-State Public
$13,450 Median Out of State Private
Tuition costs for Customer Service Support/Call Center/Teleservice Operation majors are, on average, $4,612 for in-state public colleges, and $13,450 for out of state private colleges.
Tuition costs comparison for Customer Service Support/Call Center/Teleservice Operation programs.
Degrees Awarded Over Time
100,000 Total Degrees Awarded in 2023
This chart shows the number of degrees awarded in Customer Service Support/Call Center/Teleservice Operation from 2015 to 2023.
Historical trend of degrees awarded in Customer Service Support/Call Center/Teleservice Operation.
Top 5 Schools by Enrollment
| # | School | State | Enrollment |
|---|---|---|---|
| 1 | Ivy Tech Community College | IN | 58,267 |
| 2 | Ivy Tech Community College | IN | 58,267 |
| 3 | Miami Dade College | FL | 46,182 |
| 4 | Lone Star College System | TX | 45,188 |
| 5 | Lone Star College System | TX | 45,188 |
Schools with the largest enrollment offering Customer Service Support/Call Center/Teleservice Operation programs.
Top 5 Most Affordable Tuition
| # | School | State | Tuition |
|---|---|---|---|
| 1 | Barstow Community College | CA | $1,104 |
| 2 | Taft College | CA | $1,108 |
| 3 | Taft College | CA | $1,108 |
| 4 | Antelope Valley Community College District | CA | $1,124 |
| 5 | Antelope Valley Community College District | CA | $1,124 |
Schools with the lowest tuition costs for Customer Service Support/Call Center/Teleservice Operation programs.
Top 5 Lowest Net Price
| # | School | State | Net Price |
|---|---|---|---|
| 1 | Canada College | CA | $32 |
| 2 | Canada College | CA | $32 |
| 3 | New Mexico State University-Grants | NM | $68 |
| 4 | New Mexico State University-Grants | NM | $68 |
| 5 | Fort Peck Community College | MT | $400 |
Schools with the lowest average net price for Customer Service Support/Call Center/Teleservice Operation programs.
Graduation Rates
Graduation rate data is not available for this degree program.
Graduation/completion rates for Customer Service Support/Call Center/Teleservice Operation programs across institutions.
Related specializations
Other NCES program codes in the 52.04 CIP family with dedicated pages on EDsmart Data.
- Administrative Assistant and Secretarial Science, General CIP 52.0401
- Business/Office Automation/Technology/Data Entry CIP 52.0407
- Executive Assistant/Executive Secretary CIP 52.0402
- General Office Occupations and Clerical Services CIP 52.0408
- Parts, Warehousing, and Inventory Management Operations CIP 52.0409
- Receptionist CIP 52.0406
- Traffic, Customs, and Transportation Clerk/Technician CIP 52.0410
Degree Levels (IPEDS)
Completions reported to IPEDS for CIP 52.0411 in the survey year used in our extract (5 total across levels below).
- 5 Associate (100.0% of IPEDS total)
Source: IPEDS Completions (c2024_a), summed by award level for this CIP.
Careers & Jobs
Occupations linked to this major in our degree→career mapping, with wages and employment from processed BLS career profiles in this repo.
Across these BLS occupations, employment-weighted mean pay is about $56,457. Figures are national OEWS estimates for the occupation—not earnings of Customer Service Support/Call Center/Teleservice Operation graduates alone.
Related occupations (BLS OEWS)
| Occupation | Mean annual wage | U.S. employment |
|---|---|---|
| Customer Service Representatives | $54,233 | 2,725,930 |
| Aircraft Mechanics and Service Technicians | $88,062 | 136,390 |
| Farm Equipment Mechanics and Service Technicians | $58,116 | 36,880 |
| First-Line Supervisors of Landscaping, Lawn Service, and Groundskeeping Workers | $66,827 | 124,130 |
| Lifeguards, Ski Patrol, and Other Recreational Protective Service Workers | $46,290 | 143,590 |
| Postal Service Mail Carriers | $62,007 | 336,040 |
Open each occupation for full career profile charts and industry breakdowns on EDsmart Data.
Program outcomes (College Scorecard)
National medians across bachelor's programs in the Business Operations Support and Assistant Services CIP family (1 programs reporting debt). Not specific to every Customer Service Support/Call Center/Teleservice Operation graduate.
- $6,740 median federal loan debt among completers
- $28,311 median earnings four years after enrollment (national program median)
- 0.41 debt-to-earnings ratio (Scorecard proxy)
- 47.5% of graduates not working and not enrolled one year out (program cohort)
Source: College Scorecard program-level outcomes aggregated by 4-digit CIP family.
Employment
Wages and industry mix below use BLS OEWS data for occupations linked to this major in our mapping—not a graduate earnings survey.
Yearly Income for Common Jobs
$56,457 Average Wage in Workforce
The average salary for Customer Service Support/Call Center/Teleservice Operation majors is $56,457.
Average annual salaries of the most common occupations for Customer Service Support/Call Center/Teleservice Operation majors.
Occupations by Share
3,502,960 2023 Workforce
The number of Customer Service Support/Call Center/Teleservice Operation graduates in the workforce has been growing.
Various jobs filled by those with a major in Customer Service Support/Call Center/Teleservice Operation by share of the total number of graduates.
Diversity
Demographic information for those who earn a degree in Customer Service Support/Call Center/Teleservice Operation in the United States.
Workforce Age
N/A Average Age in 2023
This chart shows distribution of ages for employees with a degree in Customer Service Support/Call Center/Teleservice Operation.
Age distribution for Customer Service Support/Call Center/Teleservice Operation degree holders in the workforce.
Gender Distribution
3,621 Total Degrees Awarded
2,128 Male (58.77%)
1,493 Female (41.23%)
Gender distribution of Customer Service Support/Call Center/Teleservice Operation degree recipients.
Race and Ethnicity Distribution
1,625 White (44.88%)
978 Black or African American (27.01%)
506 Hispanic or Latino (13.97%)
147 Two or More Races (4.06%)
42 American Indian/Alaska Native (1.16%)
Racial and ethnic distribution of Customer Service Support/Call Center/Teleservice Operation degree recipients.
Degrees Awarded
The most common degree types awarded to students graduating in Customer Service Support/Call Center/Teleservice Operation are Bachelors Degree, Masters Degree, and Associates Degree.
Distribution of degree types awarded in Customer Service Support/Call Center/Teleservice Operation.
Skills
Data on the critical and distinctive skills necessary for those working in the Customer Service Support/Call Center/Teleservice Operation field from the Bureau of Labor Statistics.
Required Skills
Customer Service Support/Call Center/Teleservice Operation majors need many skills, but most especially Critical Thinking, Active Listening, and Reading Comprehension.
Rating of how necessary various skills are for Customer Service Support/Call Center/Teleservice Operation majors.
Skills Bar Chart
This bar chart shows the same information as the radar chart, displaying the importance of each skill.
Skill importance ratings for Customer Service Support/Call Center/Teleservice Operation majors.
About
A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval
In 2023, 100,000 degrees were awarded across all undergraduate and graduate programs in Customer Service Support/Call Center/Teleservice Operation.
CIP Code
52.0411 - Customer Service Support/Call Center/Teleservice Operation
What the data shows
At the program-family level, College Scorecard reports median debt of $6,740 for bachelor's completers and median earnings near $28,311, a debt-to-earnings ratio of 0.41. Those figures describe national program cohorts in this CIP family—not every individual Customer Service Support/Call Center/Teleservice Operation graduate.
About 47.5% of graduates in this field family were not working and not enrolled one year after completion in Scorecard's national program medians. That is a program-level mobility signal, not a national underemployment rate.
Men earned 41.2% of 3,621 Customer Service Support/Call Center/Teleservice Operation completions in the IPEDS file used here.
Mapped BLS occupations show employment-weighted mean pay of about $56,457. The largest mapped role by headcount is Customer Service Representatives (2,725,930 U.S. jobs in OEWS).
Published tuition medians in College Scorecard land at $4,612 in-state at public colleges and $13,450 at private institutions for programs in this field.
Data Sources
This page uses data from the following sources:
- College Scorecard - U.S. Department of Education
- Institutional characteristics, costs, completion rates, and earnings data
- Data years: 2015-2024
- Source: collegescorecard.ed.gov
- Bureau of Labor Statistics (BLS) Occupational Employment and Wage Statistics (OEWS)
- Employment and wage data by occupation
- Latest data: May 2024
- Source: bls.gov/oes
- O*NET Online - U.S. Department of Labor
- Occupational skills, knowledge, abilities, and work activities
- Database version: 28.0 (August 2023)
- Source: onetcenter.org
- IPEDS (Integrated Postsecondary Education Data System) - National Center for Education Statistics
- Institutional data, completions, enrollment, and financial aid
- Data years: 2015-2024
- Source: nces.ed.gov/ipeds
- Census Bureau American Community Survey (ACS)
- Demographic and workforce data
- Latest data: 2023 ACS 5-Year Estimates
- Source: census.gov/acs
Data Processing: All data has been processed, cleaned, and aggregated for presentation. Where specific data points are unavailable, estimates are based on available data and clearly marked.
Last Updated: Data reflects the most recent available information as of January 2025.
Methodology
Data for this profile is sourced from the U.S. Department of Education's College Scorecard dataset, IPEDS completion data, and Bureau of Labor Statistics employment data.
All financial figures are adjusted for inflation and represent the most recent available data. Employment and wage data are from the most recent Census Bureau ACS PUMS estimates.